Privacy Policy

1. Information We Collect

1.1 Personal Information

We collect information you provide directly to us, such as when you:

• Register for courses or services
• Contact us through our website forms
• Subscribe to our newsletter
• Participate in surveys or feedback forms

This information may include:

• Name and contact information (email, phone, address)
• Payment information (processed securely through third-party providers)
• English proficiency level and learning goals
• Course preferences and scheduling information

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and location data
• Browser type and version
• Pages visited and time spent on site
• Referring website information
• Device information (mobile, desktop, tablet)

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide English language courses and tutoring services
• Communication: To respond to inquiries, send course updates, and provide customer support
• Payment Processing: To process payments and manage billing
• Course Improvement: To analyze learning patterns and improve our educational services
• Marketing: To send promotional materials about our courses and services (with your consent)
• Legal Compliance: To comply with applicable laws and regulations

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party providers who assist us in operating our website and conducting our business (e.g., payment processors, email services)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with any merger, sale of assets, or acquisition
• Consent: With your explicit consent for specific purposes

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Security measures include:

• SSL encryption for data transmission
• Secure payment processing
• Regular security audits
• Limited access to personal information
• Staff training on data protection

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content
• Improve user experience

You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your information
• Withdrawal: Withdraw consent for marketing communications

To exercise these rights, please contact us at info@eldritch-lighthouse.com

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Course records and certificates may be retained for educational and verification purposes.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us: